Refund policy

Refund Policy

Last updated: October 7, 2026

At DAVELORNIA LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell downloadable digital educational guides designed to help customers create comfortable and functional reading spaces at home, including room layout, lighting, book organisation, shelving, colour, texture, and comfort.

Because our products are delivered electronically and may be accessed immediately or shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

DAVELORNIA LLC
EIN: 98-1976166
8206 Louisiana Blvd NE Ste A 9328
Albuquerque, NM 87113
United States

Email: contact@davelornia.com
Phone: +1 (505) 648-6094
Website: davelornia.com

2. Products Covered

This Refund Policy applies to digital products sold through davelornia.com, including:

Reading-nook planning guides
Small-room layout guides
Reading-light guides
Home-library organisation guides
Shelf-planning guides
Reading-space styling guides
Colour and texture guides
Planning sheets and checklists
Downloadable PDF ebooks
Digital collections and bundles
Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately or shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain cancellation or withdrawal rights may apply.

Where permitted by applicable law, those rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected physical books, furniture, lamps, shelving, décor, textiles, or other physical products.
You do not personally like the visual style, layout suggestions, colour ideas, or organisational methods.
Your home does not look exactly like an example shown in the guide.
Your available room, furniture, budget, or lighting differs from examples.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer-service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@davelornia.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once DAVELORNIA LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational and Interior Guidance Disclaimer

Our products provide general educational information relating to creating and organising reading spaces at home.

They do not constitute:

Professional interior-design services
Architectural services
Structural engineering
Electrical installation services
Professional lighting design
Furniture installation services
Building-code advice

16. Room and Furniture Variation

Every home is different.

Customers remain responsible for considering:

Available room dimensions
Furniture size
Clear walking paths
Accessibility
Furniture stability
Shelf capacity
Electrical outlets
Natural and artificial lighting
Children and pets
Individual comfort preferences

17. Lighting

Our guides may discuss daylight, task lighting, and ambient lighting.

Customers remain responsible for:

Following lamp and bulb manufacturer instructions.
Using suitable electrical products.
Avoiding overloaded sockets or unsafe wiring.
Ensuring lighting products are appropriate for their intended location.

DAVELORNIA LLC does not provide electrical installation or electrical-safety certification.

18. Shelves and Furniture

Customers are responsible for ensuring that furniture, shelves, and book storage are installed and used safely.

Where wall fixing, load limits, or structural considerations are involved, customers should follow manufacturer instructions and seek appropriate professional assistance where needed.

19. No Guarantee of Results

Purchasing or using our guides does not guarantee:

A specific interior-design result
A larger or brighter room
A particular comfort level
A particular reading habit
Increased reading frequency
Professional interior-design results
Increased property value

Individual homes, budgets, furniture, and preferences vary.

20. Third-Party Products and Services

Our guides may refer generally to:

Furniture
Shelving
Lamps
Light bulbs
Textiles
Paint
Decorative objects
Book-storage products
Retailers
Websites

DAVELORNIA LLC does not control these third parties and cannot guarantee their availability, pricing, quality, suitability, safety, policies, or continued operation.