Contact information

Contact Information

Last updated: October 7, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact DAVELORNIA LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
General enquiries

please contact us at:

contact@davelornia.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our reading-space and reading-nook resources

Customer support does not provide professional interior design, architecture, structural engineering, electrical installation, or furniture-installation services.

Room Planning and Furniture Questions

Our guides provide general educational information.

Customers remain responsible for:

Measuring their own rooms.
Checking furniture dimensions.
Maintaining safe walking paths.
Following furniture manufacturer instructions.
Checking shelf load limits.
Using appropriate wall fixings.
Seeking professional assistance where structural work is required.

Lighting Questions

Our guides may discuss natural light, reading lamps, and ambient lighting.

Customers remain responsible for:

Following manufacturer instructions.
Using suitable bulbs and fittings.
Maintaining safe electrical cables and sockets.
Obtaining qualified electrical assistance where necessary.

DAVELORNIA LLC does not provide electrical installation or electrical-safety certification.

Book Care Questions

General book-storage and care suggestions may be included in our guides.

For rare, antique, valuable, or fragile books, specialist conservation advice may be appropriate.

Home Photographs and Privacy

Customers are not required to send photographs of their home or reading space to receive support.

If you voluntarily submit photographs, floor plans, room measurements, or similar material, provide only what is reasonably necessary and remove sensitive information where possible.

Customer-submitted material will be handled in accordance with our Privacy Policy.